FAQ

1. Q: When was Shanghai DADA Electric established?

A: The company was officially established in 2004, with roots tracing back to 1983 in Zhejiang province.

2. Q: What is your company's registered capital?

A: Our registered capital is 40 million RMB, demonstrating strong financial stability.

3. Q: Where are your headquarters and factories located?

A: Our headquarters is in Shanghai, and we operate three factories with a total area of approximately 52, 400 square meters, located in strategic industrial zones.

4. Q: How many employees do you have?

A: We have a team of over 500 employees, including a dedicated R&D and engineering staff of 32 professionals.

5. Q: Is DADA Electric a manufacturer or a trading company?

A: We are a direct manufacturer with full in-house R&D, production, and quality control capabilities.

6. Q: What is your company's main business focus?

A: We specialize in the design, manufacturing, and export of high-quality low-voltage electrical apparatus.
Products & Quality

7. Q: What are your main product lines?

A: Our core products include Molded Case Circuit Breakers (MCCB), Miniature Circuit Breakers (MCB), Residual Current Circuit Breakers (RCCB/RCBO), Contactors, Distribution Boxes, and specialized Solar DC products.

8. Q: What current and voltage ranges do your MCCBs cover?

A: Our MCCB series (DAM1-DAM10) cover a wide range from 12.5A up to 1600A, suitable for voltages up to 400V.

9. Q: Do you produce DC circuit breakers for solar applications?

A: Yes, we have a dedicated line of DC-rated circuit breakers, SPDs, fuses, and combiners for photovoltaic systems.

10. Q: What is your annual production capacity?

A: We have an annual production capacity exceeding 3 million circuit breakers, including about 2 million MCBs and 900, 000 MCCBs.

11. Q: How do you ensure product quality?

A: Quality is ensured through a strict ISO9001:2015 certified management system, 50+ sets of testing equipment, and a team of 6 full-time QA/QC inspectors across 9 production lines.

12. Q: What is your product defect rate?

A: Due to our rigorous quality control processes, we maintain a very low defect rate, typically well below industry standards.

13. Q: Do you have a minimum order quantity (MOQ)?

A: Yes, we have an MOQ, but it is flexible, especially for standard items. We welcome discussions based on your specific needs.

14. Q: Can you produce products according to my drawings and specifications?

A: Absolutely. We have strong OEM/ODM capabilities and can develop and manufacture products based on your technical drawings and specifications.

15. Q: How long does it take to develop a new customized product?

A: The timeline depends on complexity. Simple modifications can take 2-4 weeks, while designs may require 8-12 weeks for prototyping and testing.

16. Q: Are your products compatible with major brands like Schneider or Siemens?

A: Many of our products are designed to be functionally interchangeable and dimensionally compatible with major brands for easy replacement and installation.
Certifications & Standards

17. Q: What international certifications do your products hold?

A: Our products are certified with CE, CB, CCC, SEMKO, KEMA, ASTA, and are ROHS compliant, among others.

18. Q: Are your certifications authentic and verifiable?

A: Yes, all our certifications are authentic. We can provide copies and certificate numbers for verification with the respective certification bodies.

19. Q: Is your factory ISO certified?

A: Yes, our manufacturing facility is certified under the ISO9001:2015 Quality Management System.

20. Q: Do you have the "Shanghai Brand" certification?

A: Yes, we are proud to be recognized as a "Shanghai Brand" enterprise, a mark of quality and reputation.

21. Q: Are you a National High-Tech Enterprise?

A: Yes, we are officially recognized as a National High-Tech Enterprise, reflecting our commitment to innovation.

22. Q: Do your products meet IEC standards?

A: Yes, our core product designs are based on and comply with relevant IEC standards (e.g., IEC 60898-1, IEC 60947-2).
Ordering & Customization

23. Q: Can I get free samples?

A: We can provide samples for evaluation. For standard products, samples are often free, but the customer is responsible for shipping costs. Customized samples may incur a fee.

24. Q: How long does it take to receive samples?

A: Sample delivery typically takes 7-15 working days after confirmation, depending on product availability and your location.

25. Q: Do you offer OEM/ODM services?

A: Yes, OEM (your brand on our products) and ODM (custom design) services are our strengths. We support private labeling and custom packaging.

26. Q: What is your lead time for mass production orders?

A: For standard products, lead time is generally 20-35 days after deposit confirmation. For large or customized orders, it will be confirmed in the proforma invoice.

27. Q: Can I visit your factory?

A: We warmly welcome client visits. You can also take a virtual 360° factory tour on our Made-in-China showcase.

28. Q: Do you participate in international trade fairs?

A: Yes, we regularly exhibit at major fairs such as the Canton Fair, Hannover Messe (Germany), Middle East Electricity (Dubai), and Egypt Electricity.
Pricing & Payment

29. Q: Are your prices FOB, CIF, or EXW?

A: We usually quote on FOB, CIF, or CFR basis. Please let us know your preferred terms and port of destination.

30. Q: What are your payment terms?

A: Standard terms are 30% T/T deposit with 70% balance against copy of B/L. L/C at sight is also acceptable for established clients.

31. Q: Can you provide a formal quotation?

A: Yes, upon receiving your detailed inquiry (product type, quantity, destination port, etc.), we will issue a formal Proforma Invoice (PI) promptly.

32. Q: Why are your prices more competitive than European brands?

A: We achieve competitive pricing through vertical integration,, and operational efficiency, while maintaining stringent quality control, offering superior value.
Shipping & Logistics

33. Q: What is your main export port?

A: We primarily ship from Shanghai Port or Ningbo Port, which offer excellent global connectivity.

34. Q: Can you handle shipping and customs clearance?

A: Yes, we have extensive export experience. We can arrange all shipping, documentation, and export customs clearance procedures for you.

35. Q: What shipping methods do you offer?

A: We can arrange shipment by sea (LCL/FCL), air, or express courier (DHL, FedEx, etc.) based on your urgency and budget.

36. Q: How do you pack your products to prevent damage?

A: Products are packed in individual cartons/blister packs, then in master cartons, and finally on pallets with stretch film for secure sea/air freight.
After-Sales Support

37. Q: What is your warranty policy?

A: We offer a standard warranty of 12 to 24 months from the date of shipment, depending on the product category. Warranty covers manufacturing defects.

38. Q: How do you handle product complaints or returns?

A: We take all complaints seriously. Upon receiving a claim with evidence, we will investigate promptly and propose a fair solution, which may include repair, replacement, or compensation.

39. Q: Do you provide technical documentation?

A: Yes, we provide comprehensive English manuals, datasheets, CAD drawings, and certificates with each shipment.

40. Q: What if I need spare parts in the future?

A: We maintain a stock of critical spare parts and components to ensure long-term support for our products.

41. Q: Do you have any after-sales agents in my country?

A: We are continuously expanding our global network. Please inquire about your specific country; we may have distributors or partners there.
Technical Support & Cooperation

42. Q: Do you have an in-house R&D team?

A: Yes, we have a dedicated team of 32 engineers focused on product development, improvement, and customization.

43. Q: How many patents does your company hold?

A: We own over 60 national patents, including inventions, utility models, and designs.

44. Q: Can you provide technical support for product selection?

A: Certainly. Our sales engineers can help you select the most suitable product based on your application, load, and system requirements.

45. Q: Have your products been used in any major projects?

A: Yes, our products have been supplied for power grid projects, industrial plants, commercial buildings, and infrastructure projects in many countries.

46. Q: Can your products be used in harsh environments?

A: We offer specific product versions with enhanced protection (e.g., against dust, moisture, corrosion) suitable for demanding industrial, mining, or offshore applications.

47. Q: Do you provide training for our technicians?

A: We can provide product installation and maintenance training materials, and online/on-site training can be arranged for large projects or distributors.
Company Strength & Market

48. Q: What are your company's main competitive advantages?

A: Our key advantages are: 1) Complete international certifications, 2) Strong OEM/ODM capability, 3) High cost-performance ratio, 4) Reliable large-scale production capacity, 5) Extensive export experience.

49. Q: What are your main export markets?

A: Our products are successfully exported to Southeast Asia, the Middle East, South America, Africa, Europe, and CIS countries, with a strong focus on Belt and Road markets.

50. Q: Who are your main competitors?

A: We compete with both domestic leaders like CHINT, Delixi, and international giants like Schneider and ABB in different market segments, offering a balanced alternative.

51. Q: How does your company stay innovative?

A: We invest continuously in R&D, monitor global standards and market trends, and collaborate with industry experts to upgrade our product portfolio.

52. Q: Are you a supplier to any globally recognized companies?

A: While respecting client confidentiality, we serve numerous distributors and OEM partners worldwide who supply to major projects and local markets.

53. Q: Can you provide detailed technical datasheets for your products?

A: Yes, comprehensive technical datasheets (PDF format) with specifications, performance curves, and dimensional drawings are available for all our products and can be provided upon request.

54. Q: What is the delivery time for a standard 20-foot container (FCL) of MCBs?

A: For a standard FCL of popular MCB models, the production and loading lead time is typically 3-4 weeks after order confirmation and deposit receipt.

55. Q: How do you handle intellectual property (IP) protection for OEM/ODM projects?

A: We sign strict Non-Disclosure Agreements (NDAs) before project discussions. All client-provided designs, drawings, and specifications are treated as confidential and will not be disclosed or reused without permission.

56. Q: Do you have UL certification for any products?

A: Currently, our products are certified for most international markets (CE, CB, etc.). UL certification for specific product lines is under development. We can discuss your specific market requirements.

57. Q: What is the average response time for a technical inquiry email?

A: Our sales and engineering teams strive to respond to all technical inquiries within 24 working hours.

58. Q: Are your products suitable for residential, commercial, or industrial use?

A: Our portfolio is versatile. We have specific product series designed and certified for all three sectors—residential (e.g., MCBs), commercial (distribution boards), and heavy-duty industrial applications (high-performance MCCBs).

59. Q: What is your process for handling urgent or rush orders?

A: We have a flexible production scheduling system. Rush orders can be prioritized upon mutual agreement, potentially incurring a minor expedite fee to cover adjusted logistics and overtime.

60. Q: Do you offer any volume discounts?

A: Yes, we offer tiered pricing with attractive discounts for larger order quantities. The specific discount rate depends on the product and total order value.

61. Q: Can you integrate smart or communication modules into your breakers?

A: We are actively developing and researching smart electrical solutions. While our current core line is standard, we can discuss future-oriented projects and custom integrations.

62. Q: What is your policy on product liability insurance?

A: We maintain product liability insurance to protect our clients and ourselves. Specific details can be provided upon request for major project involvement.

63. Q: Do you supply complete assembled distribution boards/panels?

A: Yes, we manufacture and supply fully assembled and tested distribution boards, consumer units, and panel enclosures tailored to customer specifications.

64. Q: What metals are used in your breaker contacts?

A: We use high-quality silver-alloy contacts in our breakers, ensuring excellent conductivity, low contact resistance, and long electrical life.

65. Q: How do you ensure consistent quality across high-volume production?

A: Consistency is ensured through automated production equipment, standardized operating procedures, rigorous incoming material inspection, in-process testing, and final 100% functional testing for critical parameters.

66. Q: Can you provide products with specific color options or markings?

A: Yes, for OEM/ODM orders, we can customize product housing colors, button colors, and laser markings according to your brand guidelines.

67. Q: What is your company's policy on environmental protection?

A: We are committed to sustainable manufacturing. Our products are ROHS compliant, and we adhere to waste management regulations. We continuously seek to reduce our environmental footprint.

68. Q: Have your factories ever been audited by third-party inspectors (e.g., SGS, BV)?

A: Yes, our factories have successfully passed audits by renowned third-party agencies like SGS. Audit reports are available for qualified potential partners.

69. Q: Do you have a distributor or partner program?

A: Yes, we offer structured partnership programs for distributors, agents, and OEM partners in key markets, providing sales support, marketing materials, and competitive terms.

70. Q: What is the typical lifespan/mechanical endurance of your MCCBs?

A: Our MCCBs are designed for high endurance, typically offering 8, 000 to 20, 000 mechanical operations depending on the specific series and model, complying with IEC 60947-2 standards.

71. Q: Can you produce dual-rated breakers (e.g., for both 50Hz and 60Hz systems)?

A: Yes, many of our standard products are already designed and tested for both 50Hz and 60Hz applications. Please confirm the specific model's ratings.

72. Q: How do you protect against counterfeit products in the market?

A: We use security holograms, unique QR codes, and serial numbers on our packaging and products. Authorized partners can verify authenticity through our system. We also take legal action against counterfeiting.

73. Q: Do you offer any software for product selection or panel design?

A: We provide detailed CAD drawings (DWG/DXF) and 3D models for integration into design software. Comprehensive selection guides are also available.

74. Q: What is your process for handling changes to an order already in production?

A: Order changes must be requested in writing. We will assess the feasibility, impact on lead time, and any potential cost implications, and provide a formal change order for approval before proceeding.

75. Q: Are your products suitable for use in data centers or server rooms?

A: Absolutely. Our precision MCBs, MCCBs, and RCCBs are ideal for critical power distribution in data centers, offering reliable protection for sensitive IT equipment.

76. Q: Do you have a returned merchandise authorization (RMA) process?

A: Yes, we have a formal RMA process. Clients must contact us to receive an RMA number before returning any goods for analysis, ensuring traceability and efficient resolution.

77. Q: What is the short-circuit breaking capacity (Icu) of your main MCCB series?

A: Our DAM series MCCBs offer Icu ratings from 25kA up to 100kA at 400V, covering a wide range of application needs. Please refer to the specific model's datasheet.

78. Q: Can you provide local language manuals or labels?

A: Yes, for OEM/ODM projects or large distributor orders, we can print manuals and product labels in the required local language.

79. Q: How do you manage your supply chain to avoid material shortages?

A: We maintain strategic long-term relationships with reputable raw material suppliers and keep safety stock of key components to mitigate supply chain disruptions and ensure production continuity.

80. Q: Do your products have an IP (Ingress Protection) rating for enclosures?

A: Our distribution boxes and enclosures come with various IP ratings (e.g., IP65, IP55). The specific rating depends on the model. Breakers themselves are designed for installation within such enclosures.

81. Q: Do you offer any training programs for distributors' sales teams?

A: Yes, we provide online and on-site product training, application knowledge, and competitive analysis training to help our partners' teams sell more effectively.

82. Q: What is your company's approach to continuous improvement?

A: We actively solicit feedback from clients and the market, conduct regular internal audits, invest in staff training and new technology, and benchmark against industry best practices.

83. Q: Can you provide references from existing clients in my region?

A: To protect client confidentiality, we can only share references with their prior consent. For serious partnership discussions, we can explore this possibility on a case-by-case basis.

84. Q: What are the standard packing details (quantity per carton, carton dimensions)?

A: Packing details vary by product. We provide this information in our quotations and packing lists. Standard export cartons are designed for optimal palletization and container loading.

85. Q: How does your price compare to other Chinese manufacturers?

A: Our pricing is competitive. We position ourselves not as the cheapest, but as offering the best value—superior quality, full certification, and strong service support compared to many smaller manufacturers.

86. Q: Do you have any case studies or project references you can share?

A: We have compiled anonymized case studies for various sectors (utility, industrial plant, commercial building). These can be shared under an NDA for qualified project discussions.

87. Q: What is your policy on raw material traceability?

A: We require certificates of analysis/material from our suppliers for critical components (e.g., contacts, plastics, copper) to ensure material quality and traceability.

88. Q: Can you manufacture products according to specific national standards (e.g., BS, VDE, NFC)?

A: While our core design is based on IEC, we can customize products to meet the specific testing and marking requirements of national standards like BS (UK), AS/NZS (Australia), etc., for qualified projects.

89. Q: What is your company's social media presence?

A: We maintain professional profiles on LinkedIn, Facebook, and YouTube for company news, product updates, and industry insights.

90. Q: How do you ensure on-time delivery?

A: We use advanced ERP systems for production planning, maintain close communication with material suppliers and forwarders, and have dedicated logistics coordinators to track each order milestone.

91. Q: Do you have an annual catalog or product brochure?

A: Yes, we publish a comprehensive product catalog annually (PDF and print). You can download it from our website or request a copy from our sales team.

92. Q: What is your company's vision for the next 5 years?

A: To become a globally recognized, innovation-driven leader in electrical safety and energy management solutions, expanding our smart product portfolio and deepening our presence in key international markets.

93. Q: How do you handle customs declaration and documentation?

A: Our experienced export department prepares all necessary documents accurately (Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, etc.) in accordance with international trade practices and your country's regulations.

94. Q: Can you accept payment via PayPal for small sample orders?

A: Yes, for small sample orders, we can accept payment via PayPal for convenience, though transaction fees are typically borne by the buyer.

95. Q: What is your company's stance on ethical sourcing and labor practices?

A: We are committed to ethical business conduct. We comply with all local labor laws, ensure safe working conditions, and prohibit forced or child labor in our operations and supply chain.

96. Q: Do you offer any products with remote switching or monitoring capability?

A: This falls under our smart product development roadmap. We currently offer auxiliary contacts and shunt trips for remote signaling and tripping. Fully monitored smart breakers are in development.

97. Q: How can I stay updated on your new product launches?

A: Subscribe to our newsletter on the website, follow our LinkedIn page, or simply keep in regular contact with your assigned sales representative.

98. Q: What is the process if I want to become your exclusive distributor in my country?

A: We evaluate exclusive distributor applications based on market potential, your company's profile, technical capability, and business plan. The process involves discussions, mutual visits, and agreement on terms and targets.

99. Q: Do you have any products specifically designed for the renewable energy sector?

A: Yes, we have a dedicated "Solar DC" product line, including DC circuit breakers, fuses, SPDs, and combiners designed for the unique requirements of photovoltaic systems.

100. Q: What is the most important thing you want potential clients to know about DADA Electric?

A: That we are a reliable, capable, and committed strategic partner—not just a supplier. We combine scalable manufacturing with engineering expertise and a client-centric approach to deliver electrical solutions you can trust for the long term.